Charge Resolution Action Pack Intake

Step 1 of 7

Customer contact

Use the same email address used at Gumroad checkout. Enter the Gumroad order or receipt reference so EveryDaySolver can manually reconcile purchase eligibility before fulfillment begins.

Customer name

Customer email

Gumroad order or receipt reference

Step 2 of 7

Charge identification

Provide the merchant and transaction details visible from your statement or receipt. If the descriptor is unclear, enter only the descriptor text you can safely share.

Merchant, platform, or service shown

Statement descriptor, if known

Transaction amount

Currency

Charge date

Posted or pending status

Billing pattern

Step 3 of 7

Self-checks and cancellation status

List the records you already checked. Cancellation details are included because they can matter, but they are not required for non-cancellation cases.

Accounts or purchase histories checked

Merchant account or billing page Email receipts or invoices Prior bank or card history Apple purchase history Google Play purchase history Workspace, team, or admin billing Household, employee, or authorized user check Other relevant records

Was cancellation attempted?

Cancellation date or closest known date

Cancellation method

Cancellation confirmation available?

Expected renewal date, if known

Actual later billing date, if different

Cancellation reference number, if applicable

Step 4 of 7

Communication history

Summarize merchant contact only if it already happened. Do not include passwords, full account numbers, or unredacted statement text.

Was the merchant contacted?

Contact date

Communication channel

Merchant response

Short merchant reply or support outcome

Step 5 of 7

Available evidence

Select what exists. Do not upload files here; EveryDaySolver may request one clarification by email if a specific detail is needed.

Step 6 of 7

Customer objective

Choose the question you want the Action Pack to organize around.

Main objective

Understand what happened Narrow the likely descriptor or billing source Prepare merchant communication Prepare first bank contact Organize evidence Determine the safest next procedural step Answer my unresolved clarification question Other supported objective

Your unresolved question

Brief case summary

Step 7 of 7

Privacy confirmation

Do not submit passwords, PINs, CVV codes, full card numbers, bank login credentials, Social Security numbers, government identification numbers, full bank account numbers, or other unnecessary sensitive credentials.

Required confirmation

I confirm that I have not entered passwords, PINs, full card numbers, bank login credentials, Social Security numbers, government identification numbers, or other unnecessary sensitive credentials.

Contact Support

Submitting this form sends the structured intake to EveryDaySolver through Netlify Forms for manual fulfillment. It does not create an account, verify payment automatically, or prepare any report without human review.