What is the Amazon Digital charge?
An Amazon Digital charge on your bank statement means a payment was processed for a digital product or subscription through Amazon. Unlike physical orders that show as "AMZN MKTP US," digital purchases use separate billing descriptors that often confuse Account holders.
Amazon's digital billing covers a wide range: Kindle ebook purchases, Audible audiobook subscriptions, Amazon Music Unlimited, Prime Video movie rentals, Amazon Kids+ subscriptions, and even in-app purchases made through the Amazon Appstore on Fire tablets and Android devices.
Common bank statement descriptors
- AMZN Digital — general digital purchase (ebooks, apps, music)
- AMAZON DIGITAL SVCS — digital subscription services (Audible, Kindle Unlimited)
- AMZ*Digital — shortened variant used by some card processors
- AMZN Mktp US*digital — marketplace digital content
- Amazon Prime*membership — Prime membership renewal
Legitimate vs unauthorized
The majority of Amazon Digital charges stem from forgotten subscriptions — particularly Audible and Kindle Unlimited free trials that quietly converted to paid plans. However, unauthorized charges can occur if someone gains access to your Amazon Account or if 1-Click ordering processes a purchase you didn't intend to confirm.
Why this charge appears on your statement
Amazon's digital billing is distinct from its marketplace billing, which is why the same customer might see two separate Amazon charges in one month without understanding why. Here are the most common triggers:
- Audible free trial conversion: Audible's 30-day free trial auto-converts to $14.95/month. Many users forget they signed up, especially when the trial was bundled with an Amazon device purchase.
- Kindle Unlimited rollover: The $11.99/month Kindle Unlimited subscription renews silently. If you subscribed to read one book and forgot, the charges continue indefinitely.
- Prime Video channel add-ons: Channels like paramount+, starz, or amc+ added through Prime Video bill separately through Amazon digital services, not through the channel provider directly.
- Amazon Kids+ subscription: Formerly FreeTime unlimited, this service charges monthly and is easy to forget after initial setup on a child's fire tablet.
- 1-click accidental purchase: Amazon's 1-click ordering can process Kindle books or digital content with a single tap, leaving no cart review step.
How to cancel Amazon Digital subscriptions
To stop Amazon Digital charges, you need to identify and cancel each subscription individually:
- Log into your Amazon Account at amazon.Com.
- Go to Account > Memberships & Subscriptions.
- Review all active subscriptions (Audible, Kindle Unlimited, music, kids+, Prime Video channels).
- Click manage Next to the subscription you want to stop.
- Follow the cancellation prompts and confirm.
- Screenshot the cancellation confirmation page and save it.
- Check Your Orders > Digital Orders To verify no other recurring purchases exist.
Important: Cancelling Amazon Prime does not cancel add-on subscriptions like Audible or Kindle Unlimited. Each service must be cancelled separately through the Memberships & Subscriptions page.
When to dispute an Amazon Digital charge with your bank
Amazon generally offers straightforward refunds for digital purchases. Start by contacting Amazon Customer Service through the Help section or requesting a refund via Your Orders > Digital Orders.
You should escalate to a bank dispute if:
- Amazon refuses a refund for a charge you never authorized
- Someone accessed your Account without permission and made purchases
- Charges continued after subscription cancellation and you have proof
- You receive duplicate charges for the same digital content
Timeline guidance
Report unauthorized Amazon charges to your bank within 60 days of the statement date. Amazon's own refund window varies by product type — Instant Video rentals have a 48-hour refund window, while accidental 1-Click purchases can usually be refunded within 7 days.
Evidence you'll need
- Screenshot of the charge from your bank statement
- Your Amazon Digital Orders page showing no matching purchase (or the unwanted purchase)
- Amazon customer service chat transcript or email
- Cancellation confirmation screenshot with date
- Account security activity log (Amazon > Account > Login & Security)
When escalation is appropriate
If Amazon's Customer Service denies your refund request and you believe the charge is genuinely unauthorized, file with your bank. Provide your communication history with Amazon as evidence that you attempted resolution directly with the merchant first.
Documentation checklist
- Bank statement screenshot with the Amazon digital charge highlighted
- Amazon Digital Orders page (screenshot showing order history)
- Memberships & Subscriptions page screenshot
- Amazon customer service chat log or email exchange
- Cancellation confirmation with date and reference number
- Written timeline: when the charge appeared, when you contacted Amazon, their response
- Login & Security activity log if unauthorized access is suspected
Escalation path
- Step 1: Request refund through Amazon.com > Your Orders > Digital Orders
- Step 2: If denied, contact Amazon customer service via chat or phone
- Step 3: If Amazon refuses, file a formal dispute with your bank
- Step 4: If bank denies, request written denial and provide additional evidence
- Step 5: Escalate to card network arbitration
- Step 6: File complaint with CFPB or relevant consumer protection agency
Amazon's digital billing architecture separates physical and digital transactions, which is why charges can appear unexpectedly under unfamiliar descriptors. Knowing where to look and how to document your case is what separates a successful resolution from a denied dispute.
If you want a step-by-step documentation framework with dispute-ready templates, see the Dispute Recovery Toolkit.