Unknown charge on your statement?

Identify the charge. Stop the billing.

Find out what charged you, the mistake that weakens disputes, and your next step — before it hits again.

⚠ This charge can hit again before your next statement.
Miss it → you lose the dispute window.

Takes 3–5 minutes · No bank login · No risk

No bank login No card linking Privacy-first Instant access
Statement review Recurring signal
APPL*MEDIA SERVICES -$9.99 Known
VZWRLSS*APOCC VISITPAY -$34.99 Unknown
PAYPAL *STREAMING -$12.49 Review

Visual example only. Descriptors can be truncated, encoded, or routed through payment processors.

Choose your level

Choose the level of help you need.

Start with a single dispute letter, or use a workflow when the charge is unclear or recurring.

Entry offer
$19

Dispute Letter

A bank-ready letter for one suspicious or unauthorized charge, with the right details organized before you send it.

  • Pre-written dispute template
  • Fill-in guide for your charge
  • Instant PDF download
Get Dispute Letter

No bank login required.

Complete
$97

Full Dispute Package

A fuller recovery kit for recurring charges, escalation prep, and situations where the first dispute needs stronger support.

  • Everything in Upgrade
  • Escalation letter sequence
  • Evidence organizer
Get Full Dispute Package

Includes escalation and evidence organization.

The problem is real

This is what you're staring at.

Bank descriptors are truncated, encoded, and designed for processing — not for humans.

Bank statement April cycle
MOBILE WALLET TRANSFER -$18.00 Known
VZWRLSS*APOCC VISITPAY -$34.99 Unknown
ONLINE MARKETPLACE EU -$41.20 Review
CARD AUTH HOLD -$1.00 Hold

This mock statement is a visual example, not a real user transaction.

Why people lose disputes

Most disputes fail before they start.

Four mistakes that weaken a dispute before the bank even reads it.

1

Disputing the wrong merchant

Wrong descriptor, same amount.

2

Using vague wording

Banks are trained to reject unclear claims.

3

Waiting too long

The next cycle can arrive before you act.

4

Mixing charge types

Holds, subscriptions, and true fraud need different responses.

Simple process

Three steps. One outcome.

From confused to a bank-ready response in under an hour.

1. Identify

Find the source

Match descriptor, amount, and date. Determine if it is pending, recurring, or one-off.

2. Classify

Name the charge type

Separate subscriptions, holds, delayed orders, family plans, and unauthorized activity.

3. Respond

Send the right letter

Use precise wording built for your charge type. No filler. No vague language.

Most Common Unknown Charges

Start with the charge descriptor closest to what you see on your bank statement.

MSBILL.INFO charge PayPal recurring charge PayPal INST XFER charge Apple iTunes charge DoorDash charge Disney Plus charge Monday.com charge Notion charge HBO Max charge
Directory

All charges

A crawlable list of every charge guide in the audit directory.

Prepare the dispute with the right details.

Use the letter when you need a clear, bank-ready starting point.

Takes 3–5 minutes · No bank login required