What is the Trello charge?
A TRELLO* [ID] or TRELLO.COM/BILL charge on your bank statement refers to a paid subscription for Trello, a visible collaboration tool owned by Atlassian. While Trello offers a 'Free' tier, most professional teams use 'Standard' or 'Premium' to unlock unlimited boards, advanced checklists, and automation 'Butler' commands.
Need to dispute this charge?
Get our step-by-step documentation framework and dispute-ready templates.
If this charge is unauthorized, delay reduces your refund chances.
Stop This Charge Now → Get the Dispute ToolkitCommon bank statement descriptors
- TRELLO* [ORDER CODE] — standard monthly or annual subscription fee
- ATLASSIAN* TRELLO — refers to the parent company, Atlassian, which bills for Trello products
- APPLE.COM/BILL — if you subscribed via the Trello app on iPhone or iPad
- GOOGLE *ATLASSIAN — if your subscription is managed through the Google Play Store
Is This Charge Legitimate Or Fraudulent?
Most unrecognized Trello charges stem from "Workspace Upgrades." If you are a free user and create an 11th board within a workspace, Trello will nudge you to upgrade; if you click through and provide card details, a recurring $5.00 - $12.50 per user charge begins. Another frequent issue is "Silent Guests"—adding a collaborator to more than one board in a workspace often converts them into a paid 'Multi-board guest.' Fraud is rare but involves stolen card data used to fund high-tier Enterprise workspaces.
Why Does This Charge Appear On My Bank Statement?
Trello bills based on the number of active 'members' in your workspace. Common reasons for the charge include:
- Workspace Scaling: Adding a member to your workspace (rather than just a single board) immediately adds a new 'seat' to your monthly bill.
- Annual Renewals: If you paid once for the whole year, Atlassian will auto-renew that total amount precisely 12 months later unless you previously downgraded.
Stop Unauthorized Billing
Don't let hidden subscriptions drain your account. Use our recovery toolkit to take control.
If this charge is unauthorized, delay reduces your refund chances.
Stop This Charge Now → Get the Dispute Toolkit- Trello Gold Legacy: If you are an old user with 'Trello Gold' (now retired), you may still be being billed $5.00/mo for legacy features.
- Power-Up Subscriptions: Some 3rd party Trello 'Power-Ups' (like Gantt charts or time trackers) bill separately through their own payment gateways, which can be confused with a Trello charge.
How To Stop This Charge
To stop a Trello subscription immediately:
- Log in to Trello.com.
- Open your name/avatar in the top right and select Settings.
- Find your Workspace on the left-hand sidebar.
- Click on the Billing tab.
- Click Cancel Subscription (it may be a small link at the bottom of the plan details).
Note: Downgrading to 'Free' will allow you to keep your boards, but any boards beyond the 10-board limit will become 'Read-Only.'
How To Dispute This Charge
Always attempt to resolve billing errors with Trello Support first. Atlassian is generally strict about their "No Refund" policy, but they are often willing to issue a credit to your 'Atlassian account' if you show that a member was added accidentally.
Dispute with your bank if:
- A Trello charge appears on your card but you have no Trello or Atlassian account (identity theft).
- You successfully downgraded to Free before the renewal date, have the email, but were billed anyway.
- You were charged for 20 seats when your workspace settings only show 5 active members.
Timeline guidance
Email Atlassian support within 72 hours for monthly plans. Bank disputes should be filed within 60 days.
Evidence you'll need
- The Invoice Number found in your Billing settings.
- A screenshot of your Workspace Members tab.
- A copy of the Downgrade Successful automated email.
Take Action Today
Join 12,000+ users who have successfully recovered unauthorized charges using our forensic toolkit.
If this charge is unauthorized, delay reduces your refund chances.
Stop This Charge Now → Get the Dispute ToolkitTrello is a fantastic tool for staying organized, but their workspace-wide billing can lead to unexpected cost creep as your team grows. Prune your member list regularly to ensure you aren't paying for 'Ghost' accounts that no longer interact with your project boards.
If you want a step-by-step documentation framework with dispute-ready templates, see the
If this charge is unauthorized, delay reduces your refund chances.
Stop This Charge Now → Get the Dispute Toolkit .Related Charge Investigations
Common Search Questions
- Why am I being charged Trello?
- How do I stop Trello charges?
- Is Trello a scam?
- How do I get a refund for Trello?